Troubleshoot your trackpad
1. Make sure there is no dust or dirt on the touchpad.
2. Press the Esc key several times.
3. Drumroll your fingers on the touchpad for ten seconds.
4. If you have more than one account on your Chromebook, delete the account that has problems with the touchpad, then re-add the account.
Clear browsing data
1. Open Chrome (Must be the settings in the Chrome Browser and not the settings in the clock)
2. In the top right corner, click on the 3 vertical dots
3. Select More Tools > Clear browsing data
4. A new window will open
5. Set the Time Range to All Time
6. Uncheck Browsing History
7. Check Cookies and other site data and Cached images and files
8. Click on Clear Data
9. Sign out of your account and Restart the Chromebook
10. Log back in to your account
Use an external mouse
1. USB Mouse – plug mouse directly into USB slot on the side of the Chromebook
2. Wireless Mouse – follow your manufacturer’s instructions
3. Bluetooth Mouse - Chromebook Help Site
Update your Chromebook
1. Turn on your Chromebook.
2. Connect your Chromebook to Wi-Fi.
3. At the bottom right, select the time.
4. Select Settings.
5. At the bottom of the left panel, select About Chrome OS.
6. Under Google Chrome OS, you will find which version of the Chrome Operating System (OS) your Chromebook uses.
7. Select Check for updates.
8. If your Chromebook finds a software update, it will start to download automatically.
9. Restart your Chromebook when prompted to do so.
Unfortunately, it is likely your device is experiencing an issue that can’t be resolved by you. Contact your teacher or school to report a hardware issue. The school may provide a loaner device.

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